The excellent hotel manager and hotel profit model innovation course will help you solve the problems of forming a competitive advantage from the adjustment and improvement of product functions, professional services, and information operations, and forming value profits! You can also learn from this course to improve the management level of the hotel and improve the quality of service, so as to increase the operating income of the hotel and increase the value of hotel assets. Will bring more investment income.

Preface

1. Test questions

Standards for excellent managers

Lecture 1 Enhance hotel profitability through innovative management

1. Analysis and application of innovation

1. Innovative operation improves hotel profitability

2. Innovative thinking is the premise of innovative management

3. Innovative thinking is reflected in hotel positioning

2. Innovation is an eternal topic

1. The hotel service concept is "customer first"

2. Innovative management model.

Case number one

Case two

Third, the profit model of high-quality service to retain customers

Case number one

Case two

Lecture 2 Enterprise Core Competence and Talent Planning Profit Method

1. The six elements of a company’s core competitiveness

2. What is human resource management

3. The system model of hotel enterprise human resource management

4. Eight elements of work analysis (7W1H)

Five, describe the eight elements of the job for subordinates

Six, departmental manpower demand planning

7. Dimensions to be considered in talent selection

8. Five-step method of on-the-job skills coaching

9. Effective targeted coaching model-situational leadership

10. How does department manager design KPI performance indicators for subordinates

1. The method of quantitative decomposition of KPI indicators

2. Behavior anchoring grade evaluation method

3. Five ways to build a talent team